Support
Support
Email support is available at hakan.olcer@web.de. Please include your store domain, the action you were trying to complete, and any error message shown in the app.
Getting started
Open ImageTextLab from your Shopify admin apps page, run a store scan, review generated alt text tasks, then write approved updates back to Shopify.
Billing help
Plans are confirmed in Shopify managed billing. If a plan does not appear active after approval, reopen the app from Shopify admin and contact support with your store domain.
Data questions
The app works with image and content metadata, not protected customer data. Privacy questions can be sent to the same support email.
Troubleshooting
ImageTextLab keeps operational logs for installs, scans, UI actions, API responses, billing status, and webhooks to help diagnose review or merchant issues.